Profile
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Sumary
Sanjay Krishnan J V
Senior Analyst at HCLTech | ITIL 4 Certified | Mastery in Active Directory, Windows 365 | Tech Enthusiast | Unleashing Solutions for Seamless Operations | Continuous Learner | #ITILCertified #ServiceDesk #TechInnovation
- Electronic City, Bangalore
- +91 8547 858 420
- [email protected]
Certification
ITIL V4 Foundation
2024
ITIL Foundation Certificate in IT Service Management | Issued by PeopleCert & Axelos
I've earned my ITIL Foundation Certificate in IT Service Management! This certification has equipped me with essential knowledge and skills to enhance IT service delivery and management.
Servicedesk Skill Enhancement - Level 1 & Level 2
2023
Scrum Fundamentals Certified (SFC™) Issued by SCRUMstudy | Level: Basic
Education
Bachelor of Computer Science & Engineering
2012 - 2016
United Institute Of Technology, Coimbatore
Higher Secondary School Education/h4>
2010 - 2012
Govt. Higher Secondary School, Pottassery
Professional Experience
Senior Analyst
2023 - Present
HCL Tech
- As a dedicated Senior Analyst at HCL, I'm at the forefront of delivering exceptional technical support & access management across platforms like Active Directory, Office 365, workday, JAMF, and more. In my previous role as a Senior Helpdesk Associate at NTT DATA Services, I honed my skills in diagnosing, troubleshooting, and efficiently resolving support tickets, ensuring seamless operations. Skillsoft
Senior Helpdesk Associate
2022 - 2023
NTTData
- As a Senior Help Desk Associate at NTT DATA Business Solutions Private Limited, I bring extensive experience in providing daily technical support for various platforms such as Active Directory, Windows 365, Office 365, SAP, and more. As a service point-of contact for the helpdesk, I assist users by diagnosing, troubleshooting, and resolving support tickets to ensure seamless operations. With my skills in Active Directory, Microsoft Office, ServiceNow Incident Management, and Windows365, I have helped users resolve technical issues promptly Skillsoft
Senior Executive
2019 - 2022
247 Customer Pvt. Ltd.
- As a Senior Executive at 247 Customer Service Pvt Ltd, I have worked with the client OPTUS (Australia) and effectively resolved technical issues through chat with customers. My customer-first approach has helped me provide effective solutions that resulted in high customer satisfaction.
Process Associate
Jan 2017 - November 2017
Mobius365 Data Services
- At Mobius365 Data Services, as a Process Associate, I was responsible for fetching company information/data through Google and providing the same to clients. This experience has helped me develop strong research and data management skills
